Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Mail Service
    6. Maintenance Requests
    7. Parking
    8. Security
    9. Signage and Directory
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Bomb Threat and Suspicious Device
    5. Civil Disturbance
    6. Elevator Malfunction
    7. Evacuation Purpose
    8. Fire and Life Safety System
    9. Fire Emergency
    10. Fire Prevention
    11. Flooding
    12. Homeland Security
    13. Medical Emergency
    14. Power Failure
    15. SafetyMax
    16. Severe Weather and Natural Disasters
    17. Threatening Person and Armed Intruder
    18. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Security

Security at One Oxford is provided by a combination of electronic monitoring and personnel. Security service is provided on a 24 hours a day, 7 days a week basis. The Lobby Console monitors computerized status of the elevator management system and access control to the tenant floors.

 

Theft

Report any suspected theft, no matter how small, to the Building Management Office immediately. You may also notify the Police Department; since it is possible that they may be investigating thefts in other office buildings and your report may help them complete their investigation more effectively. The building’s insurance policy does not cover the theft of Tenant’s personal belongings. Personal property insurance is the responsibility of each tenant.

 

Should theft occur:

1. Notify Security.

2. Notify the Building Management Office at 412.391.5300

3. Notify the Police.

 

Suspicious Persons

Please be aware of strangers in your tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. If you see suspicious or offensive persons in the building, please call the Building Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.

 

Lost and Found

Please contact the Building Management Office at 412.391.5300 to claim items that have been lost or found. If a lost and found item is claimed, the security officer must complete an Incident Report on the person claiming the lost and found item.

 

Keys

All Tenant suite door lock replacements must be coordinated through the Building Management Office to ensure the proper keying to the Building Master Key System. Please place key and lock requests through the work order system.

 

Solicitation

Solicitation is not permitted. If someone is soliciting in your suite, then please notify the Building Management Office at 412.391.5300 and we will send appropriate personnel to escort them off of the premises.